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Session keeps expiring every hour, is that normal?

#35 Resolved
Jennifer W. 14 days ago

Getting logged out roughly every hour even while actively using the dashboard. Is that the intended session length?

Brian Campbell Staff 14 days ago

That's shorter than expected — default sessions should last quite a bit longer than an hour of active use. Getting logged out that frequently usually points to either a browser extension clearing cookies on a timer, or the system clock on your device being noticeably out of sync (session expiry is time-based, so a fast clock can make sessions look expired early). Can you check your device's date/time settings are set to automatic, and try disabling any privacy/cookie-cleaning extensions temporarily to narrow it down?

This ticket has been resolved. Its author or SubsiMail staff can reopen it to reply further.

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