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How many follow-ups is too many before it hurts deliverability?

#101 Resolved
Justin C. 182 days ago

Currently doing 4 follow-ups after the initial email in a sequence. Starting to wonder if that's excessive and hurting deliverability rather than just being annoying to recipients.

Mary Diaz Staff 182 days ago

4 follow-ups isn't unreasonable on its own — deliverability harm comes more from how recipients respond (spam complaints, low engagement) than from the raw follow-up count. The bigger risk is continuing to email people who've shown zero engagement across the whole sequence (no opens, no clicks, no replies) — that pattern of continuing to email someone who's clearly not interested is what tends to generate complaints and hurt sender reputation over time. A good practice: if someone hasn't engaged at all by follow-up 2 or 3, consider that a signal to stop rather than pushing through all 4 regardless.

This ticket has been resolved. Its author or SubsiMail staff can reopen it to reply further.

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