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Downgrading from a higher tier mid-cycle, how does billing work?

#73 Resolved
Christopher C. 238 days ago

Signed up for a higher tier than we actually need. If I downgrade now mid-billing-cycle, do I get a prorated credit, or does it just apply at the next renewal?

Carol Wright Staff 237 days ago

Downgrades take effect at your next renewal date rather than immediately — you'll keep current-tier access for the rest of the period you already paid for, and the lower price applies starting the following cycle. We don't do mid-cycle prorated refunds for downgrades, mainly to keep billing predictable, but you also won't be charged the higher rate again once the downgrade is scheduled.

This ticket has been resolved. Its author or SubsiMail staff can reopen it to reply further.

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