Need unsubscribes in SubsiMail to also mark the contact as opted-out in our CRM, so we don't accidentally re-add them to a list later. Possible?
Betty NguyenStaff348 days ago
Yes, via the “Contact Unsubscribed” webhook event — point it at a Zapier catch hook (or a direct webhook endpoint if your CRM supports inbound webhooks) and have it update the matching CRM record's opt-out field. This is worth setting up proactively rather than reactively; it's a common compliance gap when unsubscribes only live in the sending tool and not the source-of-truth CRM.
This ticket has been resolved. Its author or SubsiMail staff can reopen it to reply further.
We use Google Analytics to understand traffic to this site. It only runs if you accept -- see our Privacy Policy.