SubsiMail
Why self-host Live demo Pricing Docs Blog Download Changelog Support FAQ Log in Book a meeting Free report
Log in Book a meeting Free report

← Back to Support

Ask AI about this ticket

Click tracking links show my server's raw domain instead of a clean redirect

#83 Open
Rebecca M. 99 days ago

Links in my sent emails are showing as something like http://myserver-ip-address.com/click/abc123 instead of using my configured tracking domain. I did set up a custom tracking domain and it shows as verified. Why would it still be using the raw server address instead?

Log in to reply to this ticket.

Other tickets

Resolved Can I trigger a campaign from a Google Sheet automatically?
Samuel W. 1 reply
Resolved Suspicious login alert — how do I check my account's login history?
Lisa T. 1 reply
Closed Bulk import via API keeps failing midway
Brandon S. 2 replies
Resolved Removing a teammate who left the company
Justin C. 1 reply
Resolved Zapier trigger isn't firing when a contact replies
Ashley D. 2 replies

SubsiMail

The self-hosted alternative to Mailshake.

Questions? support@subsimail.com

Documentation Setup guides Blog Download Changelog Support Email us Book a 30-min meeting Pricing Affiliates Terms of Service Privacy Policy Sitemap

Compare

vs. Instantly vs. Smartlead vs. lemlist vs. Apollo

Solutions

For agencies For recruiters

© 2026 SubsiMail.

We use Google Analytics to understand traffic to this site. It only runs if you accept -- see our Privacy Policy.