SubsiMail
Why self-host Pricing Docs Support FAQ Log in Get a license
Log in Get a license

← Back to Support

Campaign stuck at 'sending' and not progressing

#75 Resolved
Benjamin H. 306 days ago

Started a campaign to about 800 contacts almost 2 hours ago and it's still showing “Sending” with only 12 emails actually sent. Nothing seems to be happening.

Laura Garcia Staff 306 days ago

That's a lot slower than expected for that volume. Can you check Settings > Sending to confirm your SMTP connection is showing as “Connected” and not showing any recent error? A stalled campaign like this is usually the sending connection silently failing partway through and the queue backing up behind it.

Benjamin H. 306 days ago

It shows connected, no error message visible. Should I just cancel and restart the campaign?

Laura Garcia Staff 306 days ago

Hold off on canceling for a moment — I'm pulling up your account's send queue directly to see what's actually happening server-side rather than guessing from the dashboard status. One moment.

Laura Garcia Staff 306 days ago

Found it — your SMTP provider started rate-limiting our connection partway through (we were seeing repeated 421 “too many connections” responses from their server), which caused the queue to back up waiting on retries. I've adjusted your account's sending throttle to stay under their limit, and the queue is processing normally again now — should finish within the next 20 minutes or so. No need to restart the campaign, it'll pick back up where it left off.

This ticket has been resolved. Its author or SubsiMail staff can reopen it to reply further.

Other tickets

Resolved License renewal failed, card was declined
Susan L. 3 replies
Resolved How do I connect my Gmail account for sending campaigns?
Deborah M. 1 reply
Resolved Export of contact list is missing custom fields
Michelle S. 1 reply
Resolved How many follow-ups is too many before it hurts deliverability?
Justin C. 1 reply
Resolved Do I need a new license if I move to a different server?
Elizabeth H. 1 reply

SubsiMail

The self-hosted alternative to Mailshake.

Documentation Setup guides Support Pricing Terms of Service Privacy Policy Sitemap

© 2026 SubsiMail.

We use Google Analytics to understand traffic to this site. It only runs if you accept -- see our Privacy Policy.