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How do I delete my account and all associated data?

#84 Resolved
Susan L. 228 days ago

Need to fully delete our account and all data, not just cancel the subscription. What's the process, and is it actually permanent?

Mary Diaz Staff 227 days ago

Account deletion is under Settings > Account > Danger Zone — it requires typing your account/workspace name to confirm and is permanent once processed (contacts, campaigns, and sent history are all wiped, there's no recovery window after confirmation). If you might want to come back later or just need a break, canceling your license without deleting the account keeps your data intact but paused, which might be worth considering instead if you're not 100% certain.

This ticket has been resolved. Its author or SubsiMail staff can reopen it to reply further.

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