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Audit log — can I see who changed campaign settings?

#91 Resolved

Nicholas E. 338 days ago

A campaign's sending schedule got changed and none of us remember doing it. Is there any kind of audit log showing who changed what and when?

Carol Wright Staff 338 days ago

Audit logging isn't available on all tiers — it's included starting at our top license tier. If you're on that tier already, it's under Settings > Audit Log and shows account-level changes including who edited campaign settings, with a timestamp. If you're not on that tier, this specific case unfortunately can't be traced retroactively since the log wouldn't have been recording.

Nicholas E. 337 days ago

We're actually not on that tier currently. Might be worth upgrading just for this. Does the audit log start recording immediately from when we upgrade, or is there a delay?

Carol Wright Staff 337 days ago

It starts recording immediately once your tier upgrade takes effect — no delay or backfill of past changes, but everything going forward from the upgrade would be tracked. Worth noting it won't help with this specific past incident, only future ones, so if this keeps happening it's more about prevention going forward than solving the current mystery.

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