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CAN-SPAM compliance — do I legally need a physical address in the footer?

#99 Resolved
Steven Y. 244 days ago

Someone told me I legally need a physical mailing address in every email footer. Is that actually required, or just a best practice?

Mary Diaz Staff 243 days ago

For commercial email to US recipients, yes — that's an actual legal requirement under the CAN-SPAM Act, not just a best practice. You need a valid physical postal address (a registered P.O. box is acceptable) in every commercial email. It's easy to add once under your default email footer/template so it's automatically included on everything going forward, rather than needing to remember it per campaign. Worth noting CAN-SPAM has a few other requirements too — a working unsubscribe mechanism honored within 10 business days, and no misleading subject lines or header information — all of which SubsiMail's default sending flow handles, but the physical address is the one piece you do need to add yourself.

This ticket has been resolved. Its author or SubsiMail staff can reopen it to reply further.

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