Sorry about that — a few things to check: first, confirm the email on your account is spelled correctly (a common cause is a typo made at signup that nobody catches until reset time). Second, some corporate mail filters silently drop automated emails without even routing them to spam — worth checking with your IT team if this is a work email. Can you confirm which email address you're using, and I'll check our send logs on our end to see if the message actually left our servers?