Frequently asked questions

Can I lose access to my instance if my license lapses?

No — your data is never held hostage. A lapsed or unreachable license pauses new sending and reply-checking (see License & activation issues), but you can still log in, view everything, and export data. There's also a grace period before a temporary connectivity issue affects anything at all.

Can one campaign use multiple sending accounts?

No, a campaign sends from exactly one connected account. To split volume across multiple inboxes, create separate campaigns, each on its own account, enrolling different lists (or the same list split into smaller ones).

Can I edit a step after contacts are already enrolled?

Yes — editing a step's subject or body applies to anyone who hasn't reached that step yet. Contacts who already received it keep what they were sent (their thread doesn't retroactively change).

Can I move my install to a new server?

Yes. Copy your data directory (the SQLite database and its uploads) to the new server, install SubsiMail there the same way, and point DATABASE_URL at the copied file. If the domain changes too, update it on your account's License section and re-activate with a freshly signed token.

Does SubsiMail back up my data?

Not automatically — it's a single SQLite file (plus an uploads folder for logos/avatars), so back it up the same way you'd back up any self-hosted app's data: a scheduled copy of the Docker volume or data/ directory to storage you control.

I lost the super admin password — what now?

There's no in-app reset for the super admin specifically, since nothing outranks that role to approve one. Recovery is a command run directly on the server hosting your instance, not a self-service web flow — the same pattern used by tools like Django, Nextcloud, and Ghost for their own top-level admin recovery.